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Another real world example - Why Do Many Software Vendors Provide Bad Software and Bad Support?

Its a nightmare when you have got inefficient support person over phone or onsite for the problem you are facing with software or IT related problem. Here is RealWorld problem that how hard and furstating saga you can go with it! Read More...
Posted Sunday, February 03, 2008 5:29 AM by SQL Master | 2 Comments

New drive in problem resolution by Microsoft Product Support Services - SQL Server

Microsoft Product/Customer Support Services has introduced new phase of provision to address the user issues. This program has been divided into various phases such as assessment, configuration and management with a flavour of Performance & Tuning. Read More...
Posted Friday, September 07, 2007 3:32 AM by SQL Master | 2 Comments

Changes to the service model by Microsoft SQL Server Team

Microsoft introduced an Incremental Servicing Model (ISM) is available from the SQL Server team to deliver hotfixes for reported problems. The SQL Server team is moving away from the current priority-driven hotfix release model to a scheduled delivery Read More...
Posted Wednesday, July 25, 2007 1:41 AM by SQL Master | 1 Comments